How to Make a Claim

We understand that making a claim can be stressful. Our aim is to make the process as smooth as possible and help you get back to business quickly.

Before Making a Claim

1. Check your policy schedule and documents to confirm your cover
2. Gather any relevant information about the incident
3. Take photos of any damage if applicable
4. Make a note of important details (dates, times, what happened)
5. If there has been a theft or malicious damage, report it to the police immediately and get a crime reference number

How to Report a Claim

Step 1: Contact Us

Call our dedicated claims line: 020 3856 8174 Monday to Friday: 9am to 6pm Saturday: 10am to 2pm

Step 2: Have Ready

1. Your policy number
2. Details of what happened
3. Date and time of the incident
4. Photos or videos of damage (if applicable)
5. Police crime reference number (if applicable)
6. Any relevant documents or correspondence
7. Details of any witnesses
8. Estimates for repairs if you have them

Step 3: What Happens Next

Our claims team will:

1. Take details of your claim
2. Make contact with the relevant insurers to log your claim
3. Explain the next steps
4. Keep you updated throughout the process

Emergency Repairs

If emergency repairs are needed to prevent further damage:

1. Take photos before any work begins
2. Keep all receipts and invoices
3. Only carry out repairs necessary to prevent further damage
4. Contact us as soon as possible

Important Information

1. Report claims as soon as possible
2. Don’t admit liability or offer to pay for any damage
3. Don’t dispose of any damaged items without approval
4. Keep all correspondence and documents relating to the claim

Claims Support

Need help with your claim?

1. Phone: 020 3856 8174
2. Email: claims@planetprotection.co.uk

Our claims team is here to support you throughout the process. If you’re unsure about anything, please don’t hesitate to ask.

Your Rights

If you’re unhappy with how your claim is handled:

1. Speak to your claims handler first
2. If still unsatisfied, ask for the claim to be escalated to a manager
3. You can make a formal complaint following our complaints procedure
4. You may have the right to refer your complaint to the Financial Ombudsman Service

Additional Support

We recognise that making a claim can be stressful, and some customers may need extra support. Please let us know if you:

1. Need information in alternative formats
2. Require additional explanation of any part of the process
3. Have any circumstances that might affect your ability to manage the claims process

We’re committed to treating all customers fairly and providing additional support where needed.